Public housing

Repairs and maintenance

Property maintenance is work carried out to keep your home in good condition. It is important to keep our houses safe and secure, and to extend life expectancy. Department of Housing manage different types of maintenance - routine, urgent and immediate. 

RoutineRoutine maintenance is attended to within 10 days. This may include problems such as a broken soap holder or a loose shower rail.

UrgentUrgent maintenance is attended to within two days and includes problems such as a screen door lock not working correctly.

ImmediateImmediate maintenance is attended to on a health and safety basis within four hours and includes problems such as not being able to turn off a tap or dangerous electrical faults.

What happens when I find a problem that needs fixing?

You need to report all repairs and maintenance immediately – Maintenance and emergency contacts. When you call, Department of Housing will ask you questions so Department of Housing can determine if the maintenance need is immediate, urgent or routine. Please refer to the Maintenance manual. You will also have been given a copy of this manual at the beginning of your tenancy.

The maintenance manual outlines common maintenance issues, their exact location, remedies and possible response times for repair.

If work is required Department of Housing will issue a work order to a contractor and let you know approximately when it will be fixed. Repairs that relate to your health, safety or the security of your home will be fixed as first priority.

For further information on property maintenance management and the repair process please read the Home maintenance fact sheet PDF icon  400 KB .

Housing recently introduced a Damaged Electricity Meters policy regarding the repair and replacement of damaged electricity meters in Department of Housing dwellings.

Broken Power Meters Information Sheet PDF icon  31 KB

Damaged Electricity Meters Policy PDF icon  79 KB

Maintenance and emergency contacts

If your Department of Housing rental home is in need of maintenance, you can contact or call your local Service Centre.