The Territory Housing Appeals Mechanism is a two tiered process that ensures all appeals are dealt with in a fair, consistent and transparent manner.
The Appeals process is free.
First Tier Appeals are undertaken by the Territory Housing Complaints and Appeals Unit who after a full review of your matter, will put forward recommendations to the relevant Housing Manager for a decision.
Should you need the assistance of an interpreter the Complaints and Appeals Unit will provide one free.
Second Tier Appeals are reviewed by the Territory Housing Appeals Board, whose members are appointed by the Minister for Public and Affordable Housing.
The Appeals Board is independent from Territory Housing and their role is to see if Territory Housing decisions were fair, reasonable and made within relevant policy and legislation whilst giving consideration to your circumstances.
You can appeal most decisions made by Territory Housing which may affect you and your housing needs. Examples include:
Decisions that can’t be appealed include:
On receipt of your Second Tier Appeal form the Complaints and Appeals Unit will commence a through investigation into your appeal.
Once an appeal hearing date is scheduled and you will be invited to attend so that you can tell your story. You are encouraged to bring with you a family member and/or advocate. The Territory Housing Appeals Board is not a legally-based board and therefore advocates do not provide legal support to clients.
To help you with your appeal an interpreter can be provided at no cost to you.
Following the appeal, the Board will provide recommendations to the Executive Director of Territory Housing for a decision.
You will be then advised in writing of the decision and the reason for this decision.
If you disagree with the outcome of your Second Tier Appeal, you can then pursue other avenues of review such as the Minister for Public and Affordable Housing, Office of the Ombudsman, Anti Discrimination Commissioner or the Information Commissioner.
Support for Indigenous tenants
The Territory Housing encourages Indigenous tenants and applicants to appeal if they are dissatisfied with a decision made that affects them. The Complaints and Appeals Unit will provide assistance with the appeals process or refer people to specific Indigenous organisations who can assist.